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Renovation Tools


  • Why should I buy from SML Designs?
    There are many reasons that we think our furniture is the best around! Here are a few of them: 1. All of our pieces are custom-built and made with real, solid wood. Unlike the box stores, we can match your specifications in terms of style, size, wood species, stain color, etc. 2. Each piece is locally handcrafted. All of our furniture is built by experienced craftsmen at our workshop in Cumming, Georgia. 3. Award-winning satisfaction. Expect nothing less than high-quality products, a personal design experience, and excellent customer service. We strive to do everything with a Spirit of Excellence.
  • What's the best way to get in contact with SML Designs?
    Great Question!! Phone Call or Text Message (678.532.9149) is the BEST way to get in contact with us. Email is used sparingly, and usually checked once, ever 24-72 hours. Text is always great if we are in the shop or at an install. You can expect a call/ text back within 24 hours.
  • What type of wood do you use?
    Many options are available, but our most popular wood species are maple, walnut, pine, hickory, ash, and poplar, in addition to cabinet grade maple and birch, for our signature kitchen islands. Unlike big box stores that use manufactured woods, SML Designs only uses solid wood, so regardless of which wood species you choose, the piece is heavy, durable, and will stand the test of time. Each board is hand selected for each project, ensuring the final piece is both unique and charming. (Due to the specific way we craft our furniture, we do not accept wood supplied by customers.)
  • What is the design process?
    Designing with SML Designs is a fun and interactive process that gets you involved with the build from the very beginning. All of our pieces are custom-built to order so we want to ensure that we build you EXACTLY what you want. Here's the process: We discuss the piece(s) you're looking to have built. We schedule a Virtual or In-Home Design Consult We prepare a quote based on the outcome of the consult A signed agreement and deposit gain access to the build queue We contact you about 2 weeks out to confirm that nothing has changed (last-minute changes are done here). We schedule delivery/pickup of your custom piece(s).
  • How to request quote?
    Great question! Simply click contact us to fill out the form for a quote. For a more immediate response, text or call 678-532-9149. We look forward to hearing from you!
  • Can I make custom request to the standard styles?
    Absolutely! Absolutely! Our goal is to help you find the perfect piece for your home. Please contact us to discuss your requests.
  • How long will it take to get my custom piece?
    All our projects are hand-crafted from choosing the perfect boards, expertly crafting, and meticulously finishing, so there is a bit of wait time as we create your customized piece. From the day you book an order to the day, it’s ready for delivery/pickup, you are typically looking at 10 – 14 weeks. This can change throughout the year, so please be sure to confirm with us if you are trying to hit a specific date. We will do our best to accommodate you! And of course, you are always welcome to check in with us on the status and timing of your order. If you’re in a hurry to get your piece, make sure to ask about our Expedited option.
  • Extended Wait Times?
    Custom work does take time, especially when humans are building each face frame, door, drawer box, etc. We never anticipate pushing turnaround times but have learned over the years that it's a 100% possibility because life happens. As with any business, we are subject to material shortages, inclement weather, and illnesses that can cause delays. We do our best to keep our clients updated should any delays occur. Please call us at any time if you have questions or concerns 678-532-9149.
  • What kind of warranty do you offer?
    We want you to be completely happy with your new furniture. Each SML Designs piece is handcrafted to the highest standards of care and commitment to quality. If you are displeased with a product you have received, we will work with you to resolve the issue. However, many characteristics of natural wood are subjective, and while our furniture is manufactured to withstand as much variation in temperature and humidity as possible, real wood can occasionally warp/move. Excessive wood movement (shrinking / expanding / warping) and other, rare structural defects are covered for 90 days if the furniture was stained and finished by SML Designs.
  • Do you offer Delivery and/ or Shipping?
    Currently, we offer delivery locally to the Metro Atlanta Area. Shipping is only available for some items. Please contact us for details.
  • What is the difference between a virtual and in-home design consultation?
    Virtual Consults Virtual consults are 30-minute design consults at no charge. We ask for pictures of your space and any inspiration pictures you may have. It's common for clients to share Google images or Pinterest Boards during this meeting. We ask you for rough measurements, so it is important to have a tape measure nearby. This helps us get you a ballpark figure for your quote. If we agree on the figure and timeline, we book the order gaining access to the build queue. About 2 weeks prior to the build, we come out to confirm all measurements. Benefits - Book VC as soon as the same day - Get a quote sooner - Get into the build queue sooner. In-Home Design Consult Our on-site consults are very helpful and include measurements, developing a design plan, exploration of colors, and verification of stud placements if we are hanging anything. There is a fee for this service and if you choose to partner with us on your project, that fee is deducted from your total cost. Valid for 7 days after the consult. We still ask for your inspiration pictures. Benefits - Meet SML Designs in the flesh and get to know us - Feel confident that measurements taken are accurate for the best outcome - This 1-hour experience will help bring color to your idea with the expert opinion of SML Designs' lead designer.
  • How do I care for my furniture?
    For everyday care, we recommend using a clean, soft cloth and water or a natural cleaner (Method Wood for Good). When your furniture needs polishing, we suggest using Orange Glo Wood Furniture 2-in-1 Cleaner & Polish and Howard Feed-N-Wax Wood Polish and Conditioner. Harsh chemicals, such as bleach, can eat away at the finish over time and should not be used on your furniture. Placing hot items on your furniture can damage it, so use hot pads before setting down serving dishes or other hot items. Cloth placemats can also help to protect the finish. Just like homes shift in the summer and winter months, your wood furniture can warp if exposed to excessive temperatures or humidity, so avoid extreme exposure. If extensive repair is needed, please contact us – your table can almost always be returned to its original finish quality.
  • Where can I buy SML Designs furniture and home decor?
    Our furniture can only be purchased directly through us at SML Designs— either on our website, by phone, or at our workshop. It is not sold by any other retailer. Having no “middle-men” allows us to sell high-quality, custom, handmade furniture at reasonable prices.
  • What are the return and exchange policies?
    We understand that buying custom furniture is a big decision and we work with every customer to set clear expectations of quality, wood character, color, and delivery timing prior to processing your order. Upon receipt of your payment we will begin your project. Your completed project will be delivered once all balances are paid in full, no exceptions. All orders are non-refundable following the 3-day grace "Cold Feet" period from the time that payment is received. Due to the unique nature of custom pieces, all sales are final. For more information about this, request our Credit and Refund Policy.
  • Can colors and stains be matched to a customer-provided sample?
    Wood is a natural material that varies in grain pattern, color, and texture from inch to inch, and we cannot guarantee that every board of your furniture will match an approved sample exactly. We offer no guarantees for color matching and our furniture is non-returnable due to color, stain, paint, and matching issues.
  • Can I get a sample of the wood and stain color to be used for my order?
    Yes! After your order is placed, we can provide up to 3 small wood/stain samples, free of charge. Or, if you prefer to order samples prior to ordering your furniture, they are $10 – 15 each. If you place a furniture order after you receive your samples, then the price you paid will go towards the cost of your furniture. Please note that samples are intended for grain, texture, and color approximations. Wood is a natural material and can vary significantly from board to board. SML Designs makes no guarantees that our samples fully represent the variation expected across the species chosen.
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